Top Recommendations for IT Optimization in 2021
Security - Ensure you have an effective IT security plan based on Zero Trust. Typically, we see either a best-of-breed or all-in, single vendor approach. Additionally, we recommend an annual security audit and test, preferably with a different audit vendor each year. Addressing vulnerability and PHI security is a key priority – each firm has a slightly different methodology which may uncover new issues. Also with the issues surrounding the SolarWinds network management software breach, country of origin risk should be considered.
Roadmaps - Update your technology roadmaps. We recommend developing a plan that supports the organization's digital migration and achievement of operational goals. There are many unknowns as we start 2021 – the pandemic and related costs, patient volumes, funding availability for current and future projects, regulatory changes etc. The need for care providers to be nimble and flexible is paramount.
Enabling Technology - Deploy enabling technology to facilitate digital transformation. With the rapid technology evolution we’ve seen over the last few years, e.g., voice enablement, cloud services, wearable medical devices, artificial intelligence and structural changes (telehealth, telemedicine and telework), we are entering an era where traditional structure for providing services is rapidly changing. All providers will be deploying enabling technology, resulting in health services increasingly performed and supported remotely – with amplified focus on tracking analytics including patient satisfaction, outcomes, staff performance, and revenue impacts.
Rely on Subject Matter Experts - Because of the changing environment and complexity of new technology - and associated licensing and vendor agreements - it’s even more critical to utilize and collaborate with subject matter experts on your strategy, sourcing, implementation and support.
Evan Katzman
Managing Director at Optisave, LLC
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